Table 1 The results of Confirmatory factor analysis

construct	item	Standardized loading	t	Cronbach'α	CR	AVE
Experienced customer showrooming behavior	SR1	.84	48.92	.93	.93	.74
	SR2	.87	59.48
	SR3	.91	82.20
	SR4	.88	62,72
	SR5	.79	37.04
salesperson creativity	CR1	.76	25.79	.80	.80	.57
	CR2	.67	19.39
	CR3	.83	30.45
Job performance	JP1	.81	35.21	.87	.88	.59
	JP2	.83	37.02
	JP3	.78	31.97
	JP4	.79	31.11
	JP5	.63	18.07
Service script	SS1	.91	66.78	.90	.90	.70
	SS2	.90	64.41
	SS3	.82	40.28
	SS4	.71	24.82
Positive affectivity	PA1	.96	31.12	.79	.81	.59
	PA2	.69	20.10
	PA3	.61	16.14
Negative affectivity	NA1	.87	32.97	.79	.82	.62
	NA2	.94	36.24
	NA3	.56	10.66
χ2(215)=626.15, p<.05, RMSEA=.07, TLI=.91, SRMR=.05, CFI=.92